Frequently Asked Questions
Everything you need to know about your POND'S skincare journey.
How can I track my order once it has been placed?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your shipment directly through the 'My Orders' section on our website.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD) for most pin codes across India.
How do I choose the right POND'S product for my skin type?
Each product page features a detailed description and 'Skin Type' suitability guide. Whether you have oily, dry, or combination skin, we have specialized ranges like Bright Beauty, Light Moisturiser, and Age Miracle to meet your needs.
What is your return and refund policy?
We offer a hassle-free return policy for damaged or incorrect products. Please initiate a return request within 7 days of delivery. Once the quality check is complete, refunds are processed to your original payment method.
Are POND'S products safe for sensitive skin?
Yes, our products are dermatologically tested. However, we always recommend performing a patch test on a small area of skin before full application to ensure compatibility with your skin.
How long does shipping usually take?
Standard delivery typically takes 3 to 5 business days for metropolitan areas and 5 to 7 business days for the rest of India, depending on your location.